OPERATIONAL PLAN AND HEALTH MEASURES

With the sanitary measures proposed by the Association des stations du ski du Quebec (ASSQ) and approved by Public Health, it is now possible to have a clear picture of the winter according to the alert level in which Mont Habitant is located.

Currently, Mont Habitant is located in the RED zone.

Level 4 - Maximum alert

Inter-regional travel

Not recommended from or toward an orange or red zone. Visitors will be limited only to the practice of their sport while onsite.

Base lodge and F&B

No services. Base lodge will only be used as a shelter for guests to warm up, with limited access time. Disinfection protocols after each use. Sanitary facilities will remain accessible.

Restaurant Le Trappeur open with take-out service.

Services (boutique, rentals, lockers)

Daily rentals available.

Lifts

1 lift = 1 household or 2 people per lift at each extremity.

Snow School

Closed until February 8.

Federations / Competition teams

All organized sports are suspended. Individual practice is permitted.

Information before your visit to the station

The precious collaboration of our clientele is requested to make the station a safe place. Avoid coming to Mont Habitant if you have flu symptoms (fever, cough, difficulty breathing) or signs of COVID-19 symptoms.

Inter-regional travel

Inter-regional travel is not recommended to or from a red or orange zone. However, this is not a ban, and the government encourages physical activity for the sake of health.

Skiers and boarders must follow the rules applicable to their city of residence. If they are coming from a red zone, they can enjoy the ski slopes, but are asked not to visit indoor services. The collaboration of all is therefore desired.

It is the responsibility of each individual to follow the directives of Public Health.

Chalet / Pavilion

In red zone: No services will be offered in the chalet. The chalet will only be used as a refuge to warm up and the period of use will be restricted. Access to the sanitary facilities will be possible. Restaurant Le Trappeur open with take-out service.

Queues / Ski lifts

The physical distance of 2 metres will be applicable in the queues and the wearing of the face covering is mandatory for all people aged 3 years and older.

In green, yellow or orange zones: The use of the ski lifts by members of the same household is privileged. In the red zone, only members of the same household can share a chair. For single people, the distance of 2 metres will be respected in all types of lifts.

Snow School

Private lessons are now offered starting February 8th 2021. For reservations please contact the snow school at 450 227-2637 p.342

Rental of ski and snowboard equipment

Equipment rental will be available according to the station's opening hours. Measures will be in place to limit contact and distance. Equipment will be disinfected after each use.

In red zone: Daily equipment rental will be open.

Face covering / Mask required

Wearing a face covering/mask is mandatory indoors and outdoors, regardless of the alert level. Foresee 2 different face coverings: one for indoors (mask suggested) and one for outdoors.

Indoors: Face cover is mandatory for all persons aged 10 years and over. Wearing a procedure mask or a homemade mask is suggested rather than wearing a neck warmer or neck gaiter covering the nose and mouth.

Outdoors: Face covering for all people aged 3 years and older. The face covering can be a neck warmer or neck gaiter covering the nose and mouth. This type of face covering must be made of at least 2 layers of tightly woven fabric. Wearing ski goggles is strongly recommended as it represents an additional barrier against the transmission of the virus.

Snow School: Face covering is compulsory from the age of 3 years old for the whole duration of the course.

Cleaning and disinfection of installations

Frequently used items will be cleaned and disinfected regularly.

Usual measures / Obligations

All the usual rules of distancing and hygiene apply:

Wearing of the face covering for any person 10 years old and older.

Hands washed at the entrance of the chalet.

Respect of the physical distance of 2 metres.

Cover nose and mouth with elbow to cough or sneeze.

Hours at the end of the season

From March 8 to April 4, 2021

  • Monday, March 8 to Sunday, March 14

    8:30am to 7pm

  • Monday, March 15 to Friday, March 19

    8:30am to 4:30pm

  • Saturday 20 March and Sunday 21 March

    8:30am to 5pm

  • Monday, March 22 to Friday, March 26

    8:30am to 4:30pm

  • Saturday March 27th and Sunday March 28th

    8:30am to 5pm

  • Monday March 29th to Friday April 2nd

    8:30am to 4:30pm

  • Saturday April 3 and Sunday April 4

    8:30am to 5pm

* Hours of operation are subject to change without prior notice.

School break schedule

  • Monday, March 1 to Friday, March 5, 2021

    8:30am to 7pm

* Hours of operation are subject to change without prior notice.

SEASON GUARANTEE POLICY

Season passes and refund

Once the ski pass has been purchased, the pass holder has until December 1, 2020 to take advantage of a 100% refund or to transfer his or her pass to the 2021-2022 season at no charge.

In the event of a closure or interruption of Station services caused by a government order, the following are the terms and conditions for repayment or application of a credit.

In the case of a temporary interruption, compensation would be processed at the end of the season, prorated according to the number of days the Station is open. Note that the compensation process would be triggered upon confirmation of a permanent and permanent closure if the interruption is associated with such a scenario. The refund or credit will be prorated based on the number of ski days offered by the resort.

Here are the applicable refund or credit percentages according to the progress of the season.

Example: due to COVID-19, Public Health orders the closure of ski stations on January 3rd, 2021, 65% of your 2020-2021 season pass will be refunded or transferred to next year.

This policy is not applicable due to weather or any other situation beyond our control.

Décret de la suspension de la saison

Remboursement ou crédit

Before the start of the season

100%

Until December 22, 2020

85%

Until January 4, 2021

65%

Until February 15, 2021

30%

Until March 8, 2021

10%

After March 8, 2021

0%

THE LAW

Cancellation of a season pass

In accordance with the Consumer Protection Act and the Civil Code of Quebec, you may request the cancellation of your season pass and a total or partial refund of the price paid, according to the following terms and conditions:

- Prior to the beginning of the services provided for in the contract (before the beginning of the ski season) and in this case, there will be a refund of the price paid for the season pass minus the amount of the administrative fees of $40 + taxes incurred by the Station. These fees are indicated in the contract and/or terms and conditions of the season pass; and

- After the start of the provision of the services provided for in the contract (after the start of the ski season) and in this case, there will be a refund of the price paid for the season pass minus the amount of the administrative costs incurred by the Station (which are provided for in the terms and conditions of the pass) and the cost of the services provided by the resort established according to the scales contained in the terms and conditions of the season pass.

2020-2021 GUARANTEE PROGRAM POLICY

A) DECISION BEFORE DECEMBER 31, 2020

For those who wish to enroll in the Snow School or have purchased a 10- or 7-weekend program, here is the new policy adopted by Mont Habitant.

Before December 31, 2020, it will be possible for those who have purchased a 10- or 7-weekend program and do not want to take classes during the 2020-2021 season:

  • To defer their purchase to the 2021-2022 season and obtain a credit equivalent to the amount paid. This will also apply to the products of their choice at the Snow School.
  • OR
  • To get a full refund.

B) SERVICE INTERRUPTION OR CLOSURE | COVID-19

In case of a 10-day temporary interruption or the closure of Mont Habitant caused by a government order and COVID-19 and the impossibility to complete missed classes, we will offer compensations at the end of the season. Credits will be applied based on the number of classes and tickets originally scheduled and will only consider cancellations forced by the pandemic. If classes can’t be completed, here are the possible compensations available to you:

If classes can’t be completed, here are the possible compensations available to you:

  • A credit on a product of your choice at the Snow School.
  • A refund.
  • A contribution to Mont Habitant in the shape of a donation (no credit or refund).

Conditions:

  • Administrative fees of $40 + taxes by package will apply to the credit or refund process. If the compensation amount is $40 or less, no compensation will be made.
  • The credit does not apply to any other person.
  • Credits are valid for the 10- or 7-weekend program.