SEASON GUARANTEE POLICY

Season passes and refund

Once the ski pass has been purchased, the pass holder has until December 1, 2020 to take advantage of a 100% refund or to transfer his or her pass to the 2021-2022 season at no charge.

In the event of a closure or interruption of Station services caused by a government order, the following are the terms and conditions for repayment or application of a credit.

In the case of a temporary interruption, compensation would be processed at the end of the season, prorated according to the number of days the Station is open. Note that the compensation process would be triggered upon confirmation of a permanent and permanent closure if the interruption is associated with such a scenario. The refund or credit will be prorated based on the number of ski days offered by the resort.

Here are the applicable refund or credit percentages according to the progress of the season.

Example: due to COVID-19, Public Health orders the closure of ski stations on January 3rd, 2021, 65% of your 2020-2021 season pass will be refunded or transferred to next year.

This policy is not applicable due to weather or any other situation beyond our control.

Décret de la suspension de la saison

Remboursement ou crédit

Before the start of the season

100%

Until December 22, 2020

85%

Until January 4, 2021

65%

Until February 15, 2021

30%

Until March 8, 2021

10%

After March 8, 2021

0%

THE LAW

Cancellation of a season pass

In accordance with the Consumer Protection Act and the Civil Code of Quebec, you may request the cancellation of your season pass and a total or partial refund of the price paid, according to the following terms and conditions:

- Prior to the beginning of the services provided for in the contract (before the beginning of the ski season) and in this case, there will be a refund of the price paid for the season pass minus the amount of the administrative fees of $40 + taxes incurred by the Station. These fees are indicated in the contract and/or terms and conditions of the season pass; and

- After the start of the provision of the services provided for in the contract (after the start of the ski season) and in this case, there will be a refund of the price paid for the season pass minus the amount of the administrative costs incurred by the Station (which are provided for in the terms and conditions of the pass) and the cost of the services provided by the resort established according to the scales contained in the terms and conditions of the season pass.

2020-2021 GUARANTEE PROGRAM POLICY

A) DECISION BEFORE DECEMBER 31, 2020

For those who wish to enroll in the Snow School or have purchased a 10- or 7-weekend program, here is the new policy adopted by Mont Habitant.

Before December 31, 2020, it will be possible for those who have purchased a 10- or 7-weekend program and do not want to take classes during the 2020-2021 season:

  • To defer their purchase to the 2021-2022 season and obtain a credit equivalent to the amount paid. This will also apply to the products of their choice at the Snow School.
  • OR
  • To get a full refund.

B) SERVICE INTERRUPTION OR CLOSURE | COVID-19

In case of a 10-day temporary interruption or the closure of Mont Habitant caused by a government order and COVID-19 and the impossibility to complete missed classes, we will offer compensations at the end of the season. Credits will be applied based on the number of classes and tickets originally scheduled and will only consider cancellations forced by the pandemic. If classes can’t be completed, here are the possible compensations available to you:

If classes can’t be completed, here are the possible compensations available to you:

  • A credit on a product of your choice at the Snow School.
  • A refund.
  • A contribution to Mont Habitant in the shape of a donation (no credit or refund).

Conditions:

  • Administrative fees of $40 + taxes by package will apply to the credit or refund process. If the compensation amount is $40 or less, no compensation will be made.
  • The credit does not apply to any other person.
  • Credits are valid for the 10- or 7-weekend program.